You have a right to safe and ethical service from healthcare and community service providers.

This applies in all settings, including hospitals, community health services and individual practitioners' rooms.

All services must:

• be accessible
• be safe and of high quality
• be provided with appropriate care and attention
• be provided with respect and consideration
• provide adequate and clear information about treatments, costs and other options
• involve consumers with decisions
• respect privacy and confidentiality of personal information
• ensure complaints can be made easily and are addressed.

For more information about your rights, go to our Charter of Health and Community Services Rights webpage, or refer to our 'Know Your Rights' fact sheet [PDF 115 KB].