The Health and Community Services Complaints Commissioner (HCSCC) accepts complaints about health and community services provided by any organisation or person in South Australia.

This includes both registered and non-registered health providers.

In Australia, 15 health professions require registration, and are regulated by the
Australian Health Practitioner Regulation Agency.

Non-registered health service providers are those who are not required to be registered under national health practitioner regulation law.

These include audiologists, naturopaths, dieticians, speech pathologists, homeopaths, counsellors, massage therapists, alternative therapists and others.

In South Australia non-registered health service providers must comply with the  Code of Conduct for Certain Health Care Workers (PDF, 139.7 KB).

The Code of Conduct sets standards for non-registered health service providers.

It also applies to registered providers operating outside their area of registration, for example a physiotherapist (a registered profession) providing reiki therapy (a non-registered profession).
In summary, the Code of Conduct says that non-registered health services…:

Must

  • provide safe and ethical healthcare
  • obtain consent for treatment
  • take care to protect clients/patients from infection
  • minimise harm and act appropriately if something goes wrong.
  • report concerns about other practitioners
  • keep appropriate records and comply with privacy laws
  • be covered by insurance
  • display information about the Code of Conduct and making a complaint.

And must not

  • mislead clients/patients about products, services or qualifications
  • put clients/patients at risk due to their own physical or mental health problems
  • practice under the influence of alcohol or unlawful substances
  • make false claims about curing serious illnesses such as cancer
  • exploit clients/patients financially
  • have inappropriate relationships with clients/patients
  • discourage clients/patients from seeking other health care or refuse to cooperate with other practitioners if they do.

Non-registered health service providers can gain a detailed understanding of their responsibilities by referring to the full text of the Code of Conduct (PDF, 139.7 KB).

Providers must make a copy of the Code of Conduct, and information about how to lodge a complaint with us, easily accessible to their patients or clients. Our resources page can help with information, fact sheets, and brochures.

The Code of Conduct allows the HCSCC to take action against providers who are not complying.

At any time during an investigation into a non-registered provider we may issue an interim order prohibiting delivery of a service, or part of a service, for a period of time.

If necessary, a final prohibition order may then be issued following an investigation.

We may also issue a public warning statement about non-registered health practitioners or community service providers, to alert people about risks to their health, life, safety or welfare.

Prohibition orders in force in other states and territories will be recognised in South Australia.