We welcome feedback to improve the quality of the services we provide.

We can provide you with support such as translation services and specific services for people living with a disability.

In the first instance, try to resolve your concerns with the staff member involved in your case.

If this does not resolve the problem or if it is inappropriate to deal directly with the staff member, you can complain to one of our managers who will inform the Commissioner.

Complaints can be made through one of the following methods:


We will acknowledge your complaint within three working days and keep you informed of the progress of your complaint.


The South Australia Ombudsman

Some actions and decisions of HCSCC may be reviewed by the South Australian Ombudsman.

You can contact the Ombudsman for advice.

Telephone:
(08) 8226 8699
1800 182 150 (Toll free from outside metro SA only)

Email:
ombudsman@ombudsman.sa.gov.au

Mailing address:
PO Box 3651
Rundle Mall SA 5000

In person, by appointment only:
Level 9, 55 Currie Street
Adelaide SA 5000