Australasian Council of Health Complaints Entities (ACHCE)

The Australasian Council of Health Complaint Entities (ACHCE) is made up of independent organisations responsible for handling health complaints in all Australian States and Territories and New Zealand.

The ACHCE provides a single point of access, coordination and collaboration for the entities.

All the entities have roles and responsibilities established in legislation to receive and manage complaints about registered health practitioners and organisations, and non-registered practitioners and organisations. The health complaint entities meet formally twice each year to discuss issues, collaborate and share expertise and information regarding health services and practitioner regulation.

The ACHCE has a central point of contact at ACHCE@hccc.nsw.gov.au so that all partners and stakeholders can easily contact the collective entities.