Consider the outcome you are seeking
Think about what the service provider can do to solve the problem.
Perhaps you want an apology. Other outcomes could include:
- more information
- additional service
- an explanation about what happened and why
- access to treatment
- access or an amendment to health records
- a refund or compensation
- a change in policy or practice to prevent future problems.
Details you will need to complain to us
Provider details
- Provider’s full name
- Provider’s contact details
Incident details
- Date of the incident
- Summary of the incident
- What you have done to resolve the complaint with the provider
- The provider’s response
Your information
- Your contact details
- Your desired outcome
Supporting documents
- Original complaint letter or email sent directly to provider
- Provider’s response (if any)
- Other documents such as letters, referrals, photos, invoices (if available)
