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HCSCC

HCSCC

https://hcscc.sa.gov.au
1800 232 007
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  • Make a complaint
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    • Your rights and required service standards
    • Your rights, translated for non-English speakers
    • Health services we cover
    • Community services we cover
  • For service providers
    • Complaint resolution
    • Understanding complaints, for providers
    • Managing direct complaints, for providers
    • Standards required under the Code of Conduct
    • Preparing for complaint management
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  • Orders and public statements
    • Prohibition orders and public warnings
    • Media releases and public statements
    • Orders from other states
  • Contact us
  • About HCSCC
    • Strategic Plan and Reports
    • Meet the Commissioner
    • HCSCC and the Law
    • Australasian Council of Health Complaints Entities (ACHCE)

Legislation and regulatory framework


  • Strategic Plan and Reports
  • Meet the Commissioner
  • HCSCC and the Law
  • Australasian Council of Health Complaints Entities (ACHCE)
  • The functions and powers of the HCSCC.
    The Health and Community Services Complaints Act 2004
  • The rights of service consumers, carers, and nominees.
    The Charter of Health and Community Services Rights
  • Regulatory framework of The Australian Health Practitioner Regulation Agency (Ahpra),
    and 15 national health practitioner boards.
    Health Practitioner Regulation National Law (South Australia) Act 2010
    Ahpra and Health Complaint Entities – Memorandum of Understanding
  • Standards required by unregistered health practitioners, ie. those who are not required to be registered with Ahpra
    The Code of Conduct for Certain Health Care Workers (PDF, 139.7 KB)
  • Recognition and support for carers.
    The South Australian Carers Recognition Act 2005
  • Exemption for HCSCC from the provisions of the Freedom of Information Act 1991 (external site).
    Freedom of Information (Exempt Agency) Regulations 2008.

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HCSCC
https://hcscc.sa.gov.au/about-hcscc/legislation-and-regulatory-framework
June 4, 2026 10:54 am

Acknowledgment of Country

The Office of the Health and Community Services Complaints Commissioner acknowledges and respects Aboriginal peoples as the state’s First Peoples and nations, and recognises Aboriginal peoples as Traditional Owners and occupants of lands and waters in South Australia.

Contact Us

  • PO Box 199
    Rundle Mall SA 5000

  • 1800 232 007
  • info@hcscc.sa.gov.au
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